Septic Genie Product Warranty

There are two components covered by the Limited Warranty:

  1.  Air pump
  2.  Septic Genie insert that is installed in the septic tank (“Product”).

1. Air pump:

The air pump comes with a manufacturer’s warranty of twelve (12) months from the date of purchase. The box that the air pump is shipped in contains a booklet titled “Operation and Maintenance Manual” This booklet describes the warranty and includes the warranty registration card. Please complete the registration card and mail it to the address provided in the booklet.
The booklet also includes safety instructions, installation notes, operation notes, maintenance notes and a troubleshooting guide. This booklet should be retained for your records. We recommend that you read this booklet fully prior to installation.

2. Product:

The Product comes with a lifetime Limited Warranty. SepTech (Septic Genie manufacturer) warrants to the original retail consumer purchaser (“Customer”) that the Product, when properly installed and operated under normal conditions of use, will be free from defects in materials and workmanship for life.

The Septic Genie Limited Warranty covers only those defects which arise as a result of normal use of the product and is subject to the following:

  1. There is no damage to the Product from any non-biodegradable items or materials that enter the septic system, including but not limited to personal latex products, rubber gloves, any items made of rubber, latex, plastics or metals, sand or soil from non water tight septic tanks, etc.
  2. There are no toxic materials or chemicals introduced into the septic system in quantities capable of reducing the biotic health of micro-organisms including but not limited to petroleum products, pesticides, cleaning agents, paint or paint thinner / solvents, frequent laundry use beyond normal residential use, chemotherapeutic drugs or long term use of pharmaceuticals or antibiotic drugs (more than 10 days) without informing Septic Genie within five days of commencing the use of same.
  3. There are no failures of any elements associated with the septic system, high seasonal ground water and/or flooding of the septic system, including but not limited to broken pipes and faulty plumbing fixtures, failed “French Drains” or ground water diversion trenches, damaged septic tanks, root intrusion into septic tank, silted, collapsed or broken distribution/leach lines, broken or soil filled D-Boxes, clogged inlet pipes from residence to septic tank, compacted soil around leach lines from construction, vehicle, or animal use over the leach line area.
  4. The Product was installed, operated and maintained in accordance with manufacturer’s instructions provided.
  5. The daily water usage as measured in gallons per day has not exceeded the design capacity of the system.
  6. There have been no permitted or non-permitted additions to the residence that would increase the load on the septic system beyond its designed capacity. There has been no non-permitted modification to the septic system. There has been no change in the occupancy of residence if a rental. There is no change in use of the residence, i.e. commercial or industrial operations.
  7. Failures resulting from abuse, accident or negligence.
  8. Installations that are not in accordance with applicable local codes, ordinance and good trade practices.
  9. Operation outside Product specifications or used for purposes other than for what it was designed and manufactured
  10. Damage due to shipment, lightening, natural disaster, earthquake, fire, flood, force majeure or circumstances beyond the control of Septic Genie.

If, within the duration of the Limited Warranty, the Product shall prove to be defective due to defective materials or workmanship of Septic Genie, Septic Genie/SepTech (Septic Genie manufacturer)  shall either repair or replace the defective Product at Septic Genie/SepTech’s option. Septic Genie/SepTech shall have no obligation to repair or replace until the Customer returns the defective product with proof of purchase and written notice of alleged defect to Septic Genie/SepTech. Customer may be required at Septic Genie/SepTech’s request to verify that he or she is the original purchaser of the Product and the Product has been installed and operated in accordance with Septic Genie/SepTech’s instructions. Any replacement product may be either new or like-new, provided that it has functionality at least equal to that of the product being replaced. No requests for service under this Limited Warranty will be accepted if received more than thirty (30) days after the term of the Limited Warranty.
Septic Genie/SepTech shall be liable only for the cost of the replacement part, or the repair of any defective part. Customer shall be responsible for labor, cost of removal and installation at Customer’s premises, cleaning, wrapping and boxing the Product for transportation and insurance cost to and from SepTech, and any other incidental cost. Customer to call Septic Genie at 1-888-487-7772 or email Septic Genie at info@septicgenie.com for return instructions.

Correction of defects, in the manner and for the duration of the Limited Warranty described in this Limited Warranty, shall constitute complete fulfillment of all liabilities and responsibilities of Septic Genie/SepTech to the Customer with respect to the product, and shall constitute full satisfaction of all claims, whether based on contract, negligence, strict liability or otherwise.

Except for the obligations specifically set forth in this Limited Warranty, in no event shall Septic Genie/SepTech be liable for direct, indirect, incidental, or consequential damages, whether based on contract, tort, or any other legal theory and whether advised of the possibility of such damages.

Septic Genie/SepTech disclaims all other warranties with respect to the Product, whether implied, and specifically disclaim the implied warranties or conditions or merchantability, satisfactory quality, fitness of a particular purpose.

Unauthorized extensions of warranties by the Customer shall remain Customer’s responsibility.

Septic Genie/SepTech reserves the right to change or improve its products or any portions thereof without being obligated to provide such change or improvement for units sold and/or shipped prior to such a change or improvement.

The Limited Warranties described herein shall be the sole and exclusive remedy available to the Customer. This Limited Warranty is void if the Septic Genie Product has been improperly used, mishandled, disassembled or modified.

CUSTOMER IS RESPONSIBLE FOR DETERMINING THE SUITABILITY OF SEPTIC GENIE FOR CUSTOMERS’S USE

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Before you start spending money, make sure you’ve diagnosed your problem correctly and understand what’s going on. Tell us about your septic problems and get a free consultation with one of our septic experts.

We’ll work with you to fix your problem FOR LIFE.

System works

I purchase one to two tablets annually to keep the system running smoothly. Since I installed my SG over ten years ago, I have had no field problems. I did have to rebuilt the electric motor, but it was easy and the tech support was excellent when I ran into a slight problem. Would highly recommend to anyone with field like issues.

Eric G.,  Alabama

Wet spots

Had issues with traditional septic system. Grandchildren getting dirty in wet spots. Local septic business quoted prices kept changing…up, and up. Did some research, found septic genie, solved problem at one tenth the cost!! Do recommend.

William Birdwell, Lindenwood IL

Everything is working as described.

We were told our tile bed was finished. It has been two years now with the Septic Genie and all is working fine. Best thing we have ever purchased.

Larry Taylor, Ontario, Canada

This is an excellent product

I was getting water coming to the surface, strong smell – as soon as I installed the Genie the problem was solved exactly as the material on the website had stated. I have not had a problem for over 2 years now. This is an excellent product.

You won’t be sorry

I had my doubts upon purchasing this unit my hole back yard was black gooey mess I called to get estimates nothing short of 10000 but there had to be a better way my house was built in the early seventy and had my grandchildren move in so it was more than my plumbing could handle after talking to customer support I didn’t believe this could work for me but they said give it a couple months well it did nothing but the third month it worked and I think I had the unit close to 8 years and couldn’t be happier once a year drop the bacteria tablet in and change the pump filter and your good to go and you don’t ever have to get your septic tank pumped out you won’t be sorry

Gil White

Septic Genie the Best There is for Septic Tanks.

We live in the surrounding Atlanta area. We purchased and installed a Septic Genie in January 2021 after being told that we would have to have $12,000.00 worth of work done to restore our Septic and yard back to standard. Our yard doesn’t have the wet spots anymore and the System is at it Peak and we could not be happier!! Do yourself a favor this is not a paid advertisement this is a real customer. The product works.

Mccrae Watson, Georgia

I Dream of Genie!

In 24 hours, mine had no odor, no color, no muss, no fuss! 10 years with the Septic Genie and all is well, like nothing ever happened…$30,000 repair avoided…amazing device, should be in every septic system from the start. Thanks — I Dream of Genie!

Kurt E.

60 month tablet

Maintaining a balance in the septic system is easy by adding a tablet every 6 months. Previous home had sludge plugged field, but 3 3-month treatments, cleared the field, clean brown sand visible thru ports, and tank was clear grey water. Excellent!

Geoff Barstow, VT

Awesome Product

Was skeptical at first, but went about and purchased the system, so glad I did, been installed for about 7yrs with zero problems and NO pump outs. I purchase the tablets once a year and change out the pump filter…cleared up my leach lines as well…mind u my septic system is over 60 yrs old and it works perfect.
Scott Holcomb, Spring Valley CA

I have referred two customers to you so far and they have responded positively

I will continue to preach the benefits of your system.  It is a 21st century miracle, that all with septic systems should embrace. Every time I see CLEAR fluid I remain amazed.

A dream come true

My experience… in layman terms, is a dream come true. My septic system of twenty-plus years was in complete failure. I felt I had nothing to lose… if it worked then my problem with my septic was over. It did everything they said it would do… My system started working quickly after I put it in.  Thanks again for my worry-free septic.

R. Glazier, Kansas

Excellent product and support!

This system has been installed for over 7yrs now without flaws. I have refreshed the air compressor, with the supplied kit, and dropped a tablet every other year. My septic continues to be oder free and drainage positive. In my experience with the customer support, I have had nothing but excellent service!

Eric Pierce, Gettysburg PA

Easy install and it works great

The instructions for install were easy to follow and very thorough. The hardest part was digging the trench. Once I had all the parts, it went in in a couple hours. I got a call from Arnie their technical support guy who is very helpful.

Pat Roe, Hendersonville, NC

The yard looks like it did 15 years ago when we first bought the house

The Genie is working great. Better than I could have imagined. The yard looks like it did 15 years ago when we first bought the house.

I have been spreading the word to folks in my area whose system may be in trouble.

Bob

Septic Genie has Helped Us Tremendously

Septic Genie has helped us tremendously. Put in a year or so ago, it has improved our septic set up. At the time of installation, we had foul odor on the property.

After several weeks with the Genie, the smell went away. Count me among satisfied Genie customers.

With appreciation, Martin H.

My drain field has dried completely and there is NO odor at all!!

I’m so glad to have found Septic Genie! My drain field has dried completely and there is NO odor at all!! My husband and I are amazed. Thank you!!

Anne

40,000 $ Savings

Our system has been working tirelessly for the past three years. There is minimal maintenance and maximum performance!!!

Timothy Lelie

Septic Genie is an awesome buy. All the build up are gone.  I highly recommend it to anyone who have drain field system . It works as advertised.

Rayfruan Orpilla, FL

SEPTIC GENIE SAVED MY MAMA’S HOUSE

We have a 70 year old house with a 70 year old septic system. The drain field began to fail about 20 years ago. My mom believed roots had grown through. Not so said the septic company after inspecting with a camera and “cleaning” the drain field (cost $4000.) I was told I would need a drain field (cost $7000.) When to county denied a permit for that I was told I would need a New Septic System {cost $40,000 plus). We decided to do some research.
We found SEPTIC GENIE!!!. We installed it ourselves in a day and a half. Plugged it in and the septic system (70 years old) has worked perfectly ever since. Best $1500.00 I have spent. SEPTIC GENIE SAVED MY MAMA’S HOUSE.
By the way when the septic company found out what we were doing they informed us that they sold and installed the same kind of system for approximately $5000. Glad they forgot to mention that.
THANK YOU, THANK YOU, THANK YOU.

Lindy Valentine, Marietta GA

Old septic system saved

Brought an old system back to life that was at least 50 years old, excellent support excellent product I would recommend to anybody who has a septic system regardless of whether you’re having problems yet or not.

D.T., New Jersey

It worked for me!!

I installed the Genie in February, and by May there was a noticeable difference in the yard. The dark green soggy grass areas had disappeared. The smell was gone. Now 1 year later, my yard still looks (and smells) great.

Scott, Ann Arbor, Michigan

Big time believer in product.

Since I have installed my system here in Saint Augustine I have had one neighbor install one and another ready to order. We are surrounded by 2500 homes in an older area. And See fields being replaced all the time. It is a logical solution to a difficult situation.

Tobey R.

Definitely a septic saver!

Going around 10 months ago that I ordered and installed septic genie and it definitely saved me from the headache of seeing the drain field wet and smell that was starting. Found out it was an old style seepage pit. Septic Genie restored it and was easy to install. Definitely recommend it over other methods out there.

Richard, NY

Money saver!

We had puddles of sewage in our backyard. This was getting so bad It was seeping into our neighbors yard. We knew we had to do some thing quickly. We ran across septic genie on the Internet. We decided to take a chance and try the system out. And in Three months, the standing water was gone and it has never returned even with hard rains. The system is worth every penny, including the bacteria tablets that work extremely well with the system.

Charles Engelman

Fabulous for Over 10 Years

We have never regretted making the Septic Genie purchase over 10 years ago. It has more than adequately paid for itself. The leach field is working so good we have never had to do any costly repairs on it. Nor have we ever had to have the septic tank cleaned out since using septic genie. Take the time to invest is a product that just keeps working to save you money in the short run and definitely long term as well.

David Main, Arkansas

At this point we are very pleased with our septic genie. It is operating as advertised and our septic system has definetly improved.

Charles Schwartz, Richland WA

Awesome product

Awesome product, does just what they claim. Saved me a ton of money. Thanks

David Keeney, PA

Save much money!!

I was looking at the cost of a new septic system around 40,000 dollars. The septic genie cost me under 3,000 dollars and I was able to install it myself. This was going on four years ago. It has worked wonders !! Exactly as advertised maybe even better.

Timothy Lelie, NJ

My Septic Genie Experience

The system began working immediately and the leach field showed a remarkable difference in a very short period of time. The yard’s physical appearance also recovered in far less time than a major excavation could.

Thank you for helping us resolve our septic problem quickly and inexpensively.  Your system made the difference in the sale of our home and a large difference in the profit we made on that sale.

JoAnn

I’ve had my Septic Genie for approximately five years. If treated with the tablets, the septic water remains clear and has very little odor. I haven’t had to pump my septic since owning the genie. It definitely was a great investment!

JoAnn, Chatsworth CA

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