FAQ

Will Septic Genie work for me?

There are different types of tanks, disposal fields and soils but, 95 percent of septic failures are caused by biomat clogging of the soil in the disposal field. If your drain field has functioned properly for most of its designed life expectancy and is showing symptoms of failure or has failed, a Septic Genie was designed to eliminate Biomat, to restore the drain field and extend its life.


Will Septic Genie work in a single chamber septic tank?

Yes. The process works exactly the same, whether you have a single chamber tank or a two-chamber tank. Two chamber tanks are becoming increasingly popular with state regulators because their design is better suited to retain solids in the tank. In a two-chamber tank, install the Septic Genie in the first chamber (the inlet chamber). In a single chamber septic tank, install the Septic Genie directly below the access opening.


Will Septic Genie work in a cesspool?

Yes. The process works exactly the same as it would in a septic tank.  Our model SG3BF is specially designed to float at a consistent 8 to 12 inches below the water’s surface as the water level rises and falls.


How do I know Septic Genie will work for me?

The operation of a septic system is the same wherever you live. The tank type may be different, for example, concrete versus plastic; the drain field may be different, for example, lateral lines versus a leaching pit, and the soil type is likely to vary, for example sandy loam soil versus clay. No matter these differences, septic problems are likely due to the soil becoming clogged with biomat. Septic Genie was designed to eliminate biomat, unclog your drain field and restore it to its normal operation. If your drain field functioned for a reasonable period of its design life expectancy, our septic solution will restore your drain field to functionality.

Still concerned? Click here to answer a few questions about your septic problems, and one of our septic professionals will review your situation and contact you. Use our 50 years of knowledge and experience to help you.


What guarantee do I have that Septic Genie will work?

Good question! We offer you a full money back guarantee if Septic Genie does not solve the septic tank problem of biomat clogging in soil after 12 months of consistent usage. Click here to read our Performance Guarantee.

Oh, and by the way, Septic Genie comes with a Lifetime Product Warranty; if anything goes wrong with your Genie, just give us a call and we will send you a brand new one. Click here to see our Lifetime Warranty.


How long does Septic Genie take to work?

This depends on a lot of factors, but generally speaking, it’s going to happen a lot faster on systems that have recently failed versus those that have been in failure for two or three years.

Septic Genie starts to work immediately after you complete the installation. You’ll begin to see a noticeable difference in your septic tank within 24 hours. Any septic odors usually disappear within 24-48 hours.

Once the bacteria colony that has established itself in your tank they will start to digest organic solids and, within 30 days, you should see a difference in the clarity of the liquid in your tank.

At this stage, you should also see good bacteria growth indicating that our bacteria have “taken off”.

Now it’s a question of time; we have to allow time for the bacteria to make their way to your drain field where they will begin the restoration process. Here, some common sense has to prevail. If your system has taken 20 years to fail, it’s unlikely to recover overnight! You should begin to see abatement of your symptoms within 30 days and a definite improvement within 90 days. This is not an exact science! We have seen some systems recover in as little as two weeks while others have taken up to a few months or more.


Who are you? How long have you been in business? How do I know I can trust you?

Our credibility is as important to us as it is to you; we want you to feel comfortable before you make your purchase or turn to us for your septic system problems. For our full story, please see About Us.

Briefly, we have worked in the septic tank care industry over 50 years and have thousands of satisfied Septic Genie customers throughout the U.S. and Canada. 


How long will it take to ship?

Once we receive your order confirmation, we usually ship our septic solutions within 3 to 5 business days. Tracking numbers will be emailed to you so you can track your packages all the way to your doorstep

We use UPS as our preferred shipper.

Sometimes shipping can be delayed a few days if parts are on backorder from one of our suppliers. This can also happen during busy times of the year, usually spring and fall, or over the holidays.


Can I install it myself?

YES! Septic Genie was designed so you could install it yourself or with the help of a handyman. There are no special tools or technical knowhow required.

When your Genie arrives, just open the box and there lying on the top will be your installation instructions. Simply follow along with the instructions one-by-one and look at the photographs to make sure you’re on the right track; it’s a bit like painting by numbers.

Most installations take about two to three hours. That’s all it takes to get the septic system care you need!

Step by Step Installation Instructions and Pictures


How does it work, and do I have to keep adding chemicals?

Septic Genie acts as an incubator to grow bacteria that work in two ways to restore your drain field.

First, they “digest” organic solids in your septic tank. This includes human waste, oils and grease, toilet paper etc., in fact, any organic material. This does not happen in a conventional septic system where these solids either settle to the bottom of the tank as sludge or float to the top to form a scum level.

Second, these bacteria get suspended in the liquid, leaving your septic tank and getting carried out to your drain field and subsequently to the soil, where they start “chewing away” at the crud (“biomat”) that has built up in your soil after years of use. Now it’s just a question of time before they “eat” enough crud to open up your drain field.

This is a completely natural process and environmentally friendly.

There are no chemicals involved whatsoever.


Do I have to do anything to maintain the Septic Genie over time?

Once a year, simply add a Septic Genie Bacteria Tablet (SGTab) to your septic tank. If the tank opening is not accessible, crumble the SGTab into the toilet bowl and flush three times to ensure all of the bacteria are washed directly to the septic tank.

If you start experiencing odors or other symptoms after the Septic Genie has been in place for a long time, it’s likely that the bacteria colony has been compromised. This can happen in a number of ways – by using a lot of bleach in your laundry, backwashing your water softener into the septic tank, a household member being on long-term antibiotics or chemotherapy, to name a few. Please contact us at 888-487-7772 and speak to one of our septic consultants so we can diagnose the cause and recommend a solution. The most common solution is to prevent the disruptive element (bleach, backwash, medications, etc) from entering the septic system, and adding one or two SGTabs to revive the bacteria colony quickly.


Why hasn’t my septic contractor heard of Septic Genie?

Good question! The technology called Aerobic Bacteria Generator (“ABG”) has been around for over 20 years. Septic Genie is the latest version of that technology created by the inventor of the original ABG device. ABG technology is accepted and approved for installation in most states. Due to the low cost of installation and low profit margin, many contractors ignore the technology. They would prefer to replace your drain field for thousands of dollars.

Our goal is to provide homeowners, like you, with the lowest cost choice. Install Septic Genie yourself and restore your existing drain field, rather than have someone else dig up your drain field and replace it; a dramatically more expensive, time consuming and disruptive process. The choice, however, is yours.

We have a long, proven track record that supports our claims about Septic Genie and have a money back guarantee to uphold them.

We're Here to Help You!

Before you start spending money, make sure you’ve diagnosed your problem correctly and understand what’s going on. Tell us about your septic problems and get a free consultation with one of our septic experts.

We’ll work with you to fix your problem FOR LIFE.

My Septic Genie Experience

The system began working immediately and the leach field showed a remarkable difference in a very short period of time. The yard’s physical appearance also recovered in far less time than a major excavation could.

Thank you for helping us resolve our septic problem quickly and inexpensively.  Your system made the difference in the sale of our home and a large difference in the profit we made on that sale.

Excellent product and support!

This system has been installed for over 7yrs now without flaws. I have refreshed the air compressor, with the supplied kit, and dropped a tablet every other year. My septic continues to be oder free and drainage positive. In my experience with the customer support, I have had nothing but excellent service!

Eric Pierce, Gettysburg PA

Septic Genie is an awesome buy. All the build up are gone.  I highly recommend it to anyone who have drain field system . It works as advertised.

Rayfruan Orpilla, FL

I have referred two customers to you so far and they have responded positively

I will continue to preach the benefits of your system.  It is a 21st century miracle, that all with septic systems should embrace. Every time I see CLEAR fluid I remain amazed.

Septic Genie has Helped Us Tremendously

Septic Genie has helped us tremendously. Put in a year or so ago, it has improved our septic set up. At the time of installation, we had foul odor on the property.

After several weeks with the Genie, the smell went away. Count me among satisfied Genie customers.

With appreciation, Martin H.

It worked for me!!

I installed the Genie in February, and by May there was a noticeable difference in the yard. The dark green soggy grass areas had disappeared. The smell was gone. Now 1 year later, my yard still looks (and smells) great.

Scott, Ann Arbor, Michigan

Great

From what I can tell it is working awesome when I check levels it where it should be before putting in the system it was over full very happy with the outcome

Robert Burns, Osceola IN

Fabulous for Over 10 Years

We have never regretted making the Septic Genie purchase over 10 years ago. It has more than adequately paid for itself. The leach field is working so good we have never had to do any costly repairs on it. Nor have we ever had to have the septic tank cleaned out since using septic genie. Take the time to invest is a product that just keeps working t6o save you money in the short run and definitely long term as well.

David Main, Mayflower, AR

Big time believer in product.

Since I have installed my system here in Saint Augustine I have had one neighbor install one and another ready to order. We are surrounded by 2500 homes in an older area. And See fields being replaced all the time. It is a logical solution to a difficult situation.

Tobey R.

This is an excellent product

I was getting water coming to the surface, strong smell – as soon as I installed the Genie the problem was solved exactly as the material on the website had stated. I have not had a problem for over 2 years now. This is an excellent product.

System works

I purchase one to two tablets annually to keep the system running smoothly. Since I installed my SG over ten years ago, I have had no field problems. I did have to rebuilt the electric motor, but it was easy and the tech support was excellent when I ran into a slight problem. Would highly recommend to anyone with field like issues.

Eric G.,  Alabama

Septic Genie the Best There is for Septic Tanks.

We live in the surrounding Atlanta area. We purchased and installed a Septic Genie in January 2021 after being told that we would have to have $12,000.00 worth of work done to restore our Septic and yard back to standard. Our yard doesn’t have the wet spots anymore and the System is at it Peak and we could not be happier!! Do yourself a favor this is not a paid advertisement this is a real customer. The product works.

Mccrae Watson, Georgia

Happy

Fixed the smell and the sludge.

Murray McGill, Spokane WA

Awesome Product

Was skeptical at first, but went about and purchased the system, so glad I did, been installed for about 7yrs with zero problems and NO pump outs. I purchase the tablets once a year and change out the pump filter…cleared up my leach lines as well…mind u my septic system is over 60 yrs old and it works perfect.
Scott Holcomb, Spring Valley CA

Everything is working as described.

We were told our tile bed was finished. It has been two years now with the Septic Genie and all is working fine. Best thing we have ever purchased.

Larry Taylor, Ontario, Canada

Great System.

I had foul water coming out of the asphalt drive way. My Septic Genie fixed the problem and saved me more than $14,000 by not having to redo the whole leach field. Thank you Septic Genie.  If possible, reducing the price of the annual Bacteria Tabs would be a great improvement.

Ali Bayzaie,  San Jose CA

JoAnn

I’ve had my Septic Genie for approximately five years. If treated with the tablets, the septic water remains clear and has very little odor. I haven’t had to pump my septic since owning the genie. It definitely was a great investment!

JoAnn, Chatsworth CA

Wet spots

Had issues with traditional septic system. Grandchildren getting dirty in wet spots. Local septic business quoted prices kept changing…up, and up. Did some research, found septic genie, solved problem at one tenth the cost!! Do recommend.

William Birdwell, Lindenwood IL

40,000 $ Savings

Our system has been working tirelessly for the past three years. There is minimal maintenance and maximum performance!!!

Timothy Lelie

Very happy with Septic Genie

Open lid no smell at all. I’m thinking to install in my daughter house, i will send you video next time.
Paul Foldes,  Dondas, Ontario

SEPTIC GENIE SAVED MY MAMA’S HOUSE

We have a 70 year old house with a 70 year old septic system. The drain field began to fail about 20 years ago. My mom believed roots had grown through. Not so said the septic company after inspecting with a camera and “cleaning” the drain field (cost $4000.) I was told I would need a drain field (cost $7000.) When to county denied a permit for that I was told I would need a New Septic System {cost $40,000 plus). We decided to do some research.
We found SEPTIC GENIE!!!. We installed it ourselves in a day and a half. Plugged it in and the septic system (70 years old) has worked perfectly ever since. Best $1500.00 I have spent. SEPTIC GENIE SAVED MY MAMA’S HOUSE.
By the way when the septic company found out what we were doing they informed us that they sold and installed the same kind of system for approximately $5000. Glad they forgot to mention that.
THANK YOU, THANK YOU, THANK YOU.

Lindy Valentine, Marietta GA

60 month tablet

Maintaining a balance in the septic system is easy by adding a tablet every 6 months. Previous home had sludge plugged field, but 3 3-month treatments, cleared the field, clean brown sand visible thru ports, and tank was clear grey water. Excellent!

Geoff Barstow, VT

This has Saved me Thousands!

I was completely skeptical of this product. With the money back guarantee I figured I had nothing to loose. Looking at $10k to replace my system, I am $2k into this system, 1 replacement pump and my yearly bacteria for the last 5 years. Completely worth the money!

Read Young,  Nampa, ID

Money saver!

We had puddles of sewage in our backyard. This was getting so bad It was seeping into our neighbors yard. We knew we had to do some thing quickly. We ran across septic genie on the Internet. We decided to take a chance and try the system out. And in Three months, the standing water was gone and it has never returned even with hard rains. The system is worth every penny, including the bacteria tablets that work extremely well with the system.

Charles Engelman

KEEPS OUR HOUSE NORMAL

My wife and I currently have four tenants sharing our 2 1/2 story house with us. Before Septic Genie and with just one tenant we were experiencing a failing leach field. It’s been over three years now and with just an annual SG Tab we’re able to live like normal without worrying about back-ups or scheduling laundry.

It really works. It really is a game changer, and the Customer Service is on par with Nordstroms.

Most Satisfied,

Mike and Julie, Tacoma, WA

Awesome product

Awesome product, does just what they claim. Saved me a ton of money. Thanks

David Keeney, PA

My drain field has dried completely and there is NO odor at all!!

I’m so glad to have found Septic Genie! My drain field has dried completely and there is NO odor at all!! My husband and I are amazed. Thank you!!

Anne

Fantastic Solution

We have had a Septic Genie for about 4 years. We began researching solutions when experiencing water collection in the yard, unpleasant smells, and consultations that advised we may have a failing leach field. In my search I found Septic Genie and we decided to give it a try. We are so thankful we took the risk! The puddles have dried up and we have no more unpleasant smells. All seems to be working beautifully. I would recommend this solution to anyone facing similar septic issues .

Kristen Robbins,  Cotati, CA

Definitely a septic saver!

Going around 10 months ago that I ordered and installed septic genie and it definitely saved me from the headache of seeing the drain field wet and smell that was starting. Found out it was an old style seepage pit. Septic Genie restored it and was easy to install. Definitely recommend it over other methods out there.

Richard, NY

Easy install and it works great

The instructions for install were easy to follow and very thorough. The hardest part was digging the trench. Once I had all the parts, it went in in a couple hours. I got a call from Arnie their technical support guy who is very helpful.

Pat Roe, Hendersonville, NC

The yard looks like it did 15 years ago when we first bought the house

The Genie is working great. Better than I could have imagined. The yard looks like it did 15 years ago when we first bought the house.

I have been spreading the word to folks in my area whose system may be in trouble.

Bob

Bring new life to the tank!

Our septic system was on its last legs when we started using the Septic Genie, and it has brought new life to our tank! I can tell when the winter is over that it needs a boost because the filter needs cleaned more often. With the added bacteria, it is good to go for a long time!
SW

Does just what it says

Open lid no smell at all. I’m thinking to install in my daughter house, i will send you video next time.
Charles Lingle,  Newton NC

Save much money!!

I was looking at the cost of a new septic system around 40,000 dollars. The septic genie cost me under 3,000 dollars and I was able to install it myself. This was going on four years ago. It has worked wonders !! Exactly as advertised maybe even better.

Timothy Lelie, NJ

A dream come true

My experience… in layman terms, is a dream come true. My septic system of twenty-plus years was in complete failure. I felt I had nothing to lose… if it worked then my problem with my septic was over. It did everything they said it would do… My system started working quickly after I put it in.  Thanks again for my worry-free septic.

R. Glazier, Kansas

5 Stars

Works great!!
Craig Goddard,  Eustis FL

Old septic system saved

Brought an old system back to life that was at least 50 years old, excellent support excellent product I would recommend to anybody who has a septic system regardless of whether you’re having problems yet or not.

D.T., New Jersey

Fabulous for Over 10 Years

We have never regretted making the Septic Genie purchase over 10 years ago. It has more than adequately paid for itself. The leach field is working so good we have never had to do any costly repairs on it. Nor have we ever had to have the septic tank cleaned out since using septic genie. Take the time to invest is a product that just keeps working to save you money in the short run and definitely long term as well.

David Main, Arkansas

You won’t be sorry

I had my doubts upon purchasing this unit my hole back yard was black gooey mess I called to get estimates nothing short of 10000 but there had to be a better way my house was built in the early seventy and had my grandchildren move in so it was more than my plumbing could handle after talking to customer support I didn’t believe this could work for me but they said give it a couple months well it did nothing but the third month it worked and I think I had the unit close to 8 years and couldn’t be happier once a year drop the bacteria tablet in and change the pump filter and your good to go and you don’t ever have to get your septic tank pumped out you won’t be sorry

Gil White

I Dream of Genie!

In 24 hours, mine had no odor, no color, no muss, no fuss! 10 years with the Septic Genie and all is well, like nothing ever happened…$30,000 repair avoided…amazing device, should be in every septic system from the start. Thanks — I Dream of Genie!

Kurt E.

At this point we are very pleased with our septic genie. It is operating as advertised and our septic system has definetly improved.

Charles Schwartz, Richland WA

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