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| Frequently Asked Questions |
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| The Ten Most Common Questions Our Customers Ask |
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| YES! The process works exactly the same whether you have a single chamber tank or a two-chamber tank. Two chamber tanks are becoming increasingly popular with state regulators because their design is better suited to retain solids in the tank. This is the reason we show two chamber tanks in our installation video and on other parts of our web site. |
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| YES! The process works exactly the same as it would in a septic tank. We have a separate cesspool model designed for cesspool installation that comes with its own special installation instructions. Just make sure you purchase the cesspool model when you check-out. Our cesspool model is made to order so please allow an extra 24 -48 hours to ship. |
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The operation of a septic system is the same wherever you live. The tank type may be different, for example concrete versus plastic; the drain field may be different, for example lateral lines versus a leaching pit and the soil type is likely to vary, for example sandy loam soil versus clay but no matter these differences septic failure is likely due to the soil becoming clogged with bio-mat. Septic Genie was designed to unclog your drain field and restore it to normal operation. If you drain field functioned for a reasonable period of its design life expectancy, the Genie will restore your drain field to functionality.
Still concerned? Click here to provide us with the answers to a few questions and we get one of our septic professionals to personally review your situation! Use our 50 years of knowledge and experience to help you. It's FREE! |
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Good question! We offer you a full money back guarantee if Septic Genie does not solve the problem of bio-mat clogging in soil within six months of installation. Click here to read our Guarantee.
Oh, and by the way, Septic Genie comes with a Lifetime Warranty; if anything goes wrong with your Genie just give us a call and we send you a brand new one.
Click here to see our Lifetime Warranty |
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This depends on a lot of factors but generally speaking it's going to happen a lot faster on systems that have recently failed versus those that have been in failure for two or three years.
Septic Genie starts to work immediately after you complete the installation. You'll begin to see a noticeable difference in your septic tank within 24 hours. Any septic odors usually disappear within 24-48 hours.
Once the bacteria colony has established itself in your tank they will start to digest organic solids and within 30 days you should see a difference in the clarity of the liquid in your tank.
At this stage you should also see good bacteria growth indicating out bacteria have "taken off". Click here to see a photograph of good bacteria growth.
Now it's a question of time; we have to allow time for the bacteria to make their way to your drain field where they will begin the restoration process. Here, some common sense has to prevail. If your system has taken 20 years to fail, it's unlikely to recover overnight! You should begin to see abatement of your symptoms within 30 days and a definite improvement within 90 days. This is not an exact science! We have seen some systems recover in as little as two weeks while others have taken up to 90 days. |
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Our credibility is as important to us as it is to you; we want you to feel comfortable before you make your purchase. For our full story, please Click Here
Briefly, we have worked in the septic industry over 50 years. Michael Grubb is NAWT Certified Septic System Inspector, and past President of a national ATU Manufacturing company. We are proud members of the Better Business Bureau Online. |
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Once we receive order confirmation, we usually ship within 24 - 48 hours. Tracking numbers will be emailed to you so you can track your packages all the way to your doorstep
We use FedEx Ground or UPS as our preferred shippers.
Sometimes shipping can be delayed a few days if parts are on back order from one of our suppliers. This can also happen during busy times of the year, usually spring and fall, or over the holidays. |
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YES! Septic Genie was designed so you could install it yourself or with the help of a handyman. There are no special tools or technical know how required.
When your Genie arrives, just open the box and there lying on the top will be your installation instructions. Simply follow along with the instructions one by one and look at the photographs to make sure you're on the right track; it's a bit like painting by numbers.
Most installations take about 2 -3 hours; That's it! |
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Septic Genie acts as an incubator to grow bacteria that work in two ways to restore your drain field.
Firstly, they "digest" organic solids in your septic tank. This includes human waste, oils and grease, toilet paper etc., in fact any organic material. This does not happen in a conventional septic system where these solids either settle to the bottom of the tank as sludge or float to the top to form a scum level.
Secondly, these bacteria get suspended in the liquid leaving you septic tank and get carried out to your drain field and subsequently to the soil where they start "chewing away" at the crud ("biomat") that has built up in your soil after years of use. Now it's just a question of time before they "eat" enough crud to open up your drain field.
This is a completely natural process and environmentally friendly.
There are no chemicals involved whatsoever. |
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Good question! The new technology called aerobic bacteria generator ("ABG") has been around for eight years. Septic Genie is the latest version of that technology created by the inventor of the original ABG device. ABG technology is accepted and approved for installation in most states. Due to the low cost of installation and low profit margin, many contractors ignore the technology.
One of our early goals in developing Septic Genie was to provide homeowners like you with the lowest cost choice; install Septic Genie yourself and restore your existing drain field rather than have someone else dig up your drain field and replace it; a dramatically more expensive, time consuming and disruptive process. The choice however is yours.
Many contractors FEAR change in the industry. They feel threatened by changes. Septic Genie is a very big change and requires a whole new thinking about failed septic systems. After hearing about the ABG technology contractors are afraid of it.
We have a long, proven track record that supports our claims about Septic Genie and have a money back guarantee to uphold them.
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For more commonly asked questions, Click Here
If you’re ready to move ahead and put your septic problems behind you starting today, please click on the following link:
http://www.septicgenie.com/buynow
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