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| Customer Service |
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We care about our customers and look after them the best we can.
We have outlined below our general business policies and our terms and conditions: |
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Ordering |
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| There are two ways to place an order: |
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Use our online secure shopping cart, Click Here to go there now, and |
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Call us toll free at 1-877-994-3643; a lot of our customers still prefer to call in and place their order. This is not an automated system; you will be able to talk with one of our representatives. |
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Payment Options |
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| We accept Visa, MasterCard, American Express and Discover credit cards. We also accept payment via PayPal. Finally, we also accept checks. |
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Shipping |
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We use FedEx Ground or UPS as our preferred shippers.
Once we receive order confirmation, we usually ship within 24 - 48 hours. Tracking numbers will be emailed to you so you can track your packages all the way to your doorstep.
Sometimes shipping can be delayed a few days if parts are on backorder from one of our suppliers. This can also happen during busy times of the year, usually spring and fall, or over the holidays.
Your package normally take five business days to reach you; if you are in a hurry please let us know at the time of ordering! We can rush ship to you at an extra cost. |
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Returns |
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When you receive your order, please inspect it carefully to verify that all items meet your expectations.
Returns are gladly accepted for 30 days less shipping & and are subject to a 15% restocking fee.
If you would like to return your purchase please call us at 1-877-994-3643 for a return authorization within 30 days of receipt of your order.
Items must be in the same condition as when they were shipped. No credit will be given for damaged returns.
All refunds are processed upon inspection of returned items. Once your returned items have been processed, a credit should post to your credit card (minus any shipping fees you incurred on your original order) within three-to-five business days. |
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Secure Shopping: |
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At Septic Genie, we realize that shopping online can feel a bit risky. However, the truth of the matter is that advances in secure server technology have made shopping at Septic Genie just as safe as using your credit card to shop around town or over the phone.
Our goal is for you to feel as comfortable using your credit card at Septic Genie as you do everywhere else that you shop. To that end, Septic Genie has partnered with Authorize.Net for all online credit card transactions.
More than 207,000 merchants trust Authorize.Net to manage their transactions, help prevent fraud, and grow their business.
The Authorize.Net Payment Gateway is available to merchants seven days a week, 24 hours a day
The Authorize.Net Payment Gateway is a secure Internet bridge between merchant businesses and the credit card and electronic check payment processing networks. Authorize.Net provide merchants with fast, reliable and secure passage for transaction data via a 128-bit Secure Sockets Layer (SSL) Internet Protocol (IP) connection, and manage the complex routing of payment information to the appropriate credit card processors.
Authorize.Net transactions are protected by the highest levels of security available and ensure complete and total privacy for Septic Genie's online customers. Using your credit card affords you the added advantage of knowing that, in the event that there is a problem with your purchase, the credit card company will remove the purchase from your bill and Septic Genie will not be paid.
Furthermore, in the extremely unlikely event that shopping at Septic Genie leads to an unauthorized use of your credit card, most financial institutions either cover all of the resultant charges or limit your liability to $50 (refer to the Fair Credit Billing Act or your credit card agreement for further details).
Our web site site is tested and certified daily to pass the McAfee HACKER SAFE Security Scan. To help address concerns about hacker access to confidential data, the "live" HACKER SAFE mark appears only when a web site meets the HACKER SAFE standard. This further protects you from identity theft and credit card fraud.
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Privacy policy |
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This privacy statement discloses the privacy practices for Septic Genie.
Septic Genie wholeheartedly respects your privacy. The sole owner of all personal information collected at this site is Septic Genie, and Septic Genie will NEVER rent or sell your personal information to any third party.
The information collected and stored by Septic Genie includes your name, address, telephone number, and email address. While your credit card information is collected at the time of purchase, it is sent directly to Authorize.Net's secure servers, and that is where it is safely held. Because Septic Genie collects personal information through a secure server that features the latest encryption technology, you can be assured that none of your information will be viewed by anyone outside of Septic Genie and Authorize.Net (please see the Septic Genie 100% Secure Shopping Guarantee for more information).
The information you provide Septic Genie is used to process your order. You can request to be removed from our list by simply emailing us at customercare@septicgenie.com. You may also update or change the personal information Septic Genie has collected by sending an email to customercare@SepticGenie.com . Should there be any changes to Septic Genie Privacy Guarantee, relevant changes will be posted to this portion of the site. |
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